About
New Yorkers live in a fast-paced world, and they deserve a government that provides the tools they need. When the pandemic brought life to a standstill, New York launched the Excelsior Pass, a first-of-its kind mobile app that provided New Yorkers with quick access to COVID-19 vaccination or negative test results, right at their fingertips.
Building on the success of Excelsior Pass, with over 11 million passes issued, the New York State Wallet app is the next step. In one convenient place, New Yorkers will be able to save additional State-issued digital passes, licenses, and records for quick, easy, and secure access. Just like the Excelsior Pass, the New York State Wallet app will keep New Yorkers moving and connected.
What is New York State Wallet?
New York State Wallet is a safe and secure mobile application that brings State-issued digital passes, licenses, and records directly to New Yorkers’ fingertips. It is a free multi-language tool for New Yorkers to house and access what they need from their State in seamless, frictionless ways.
Why is New York State Wallet beneficial for me?
New York State Wallet allows you to have your State-issued digital passes, licenses, and records right on your mobile device. New York State Wallet can be downloaded for free from the Apple App Store and Google Play Store.
Do I need a smartphone to use New York State Wallet?
Yes. New York State Wallet is available on Apple and Android devices and can be downloaded for free from Apple App Store or Google Play Store.
Accessibility
New York State (NYS) Wallet is a free, easy-to-use system that can be accessed by all New Yorkers anytime, anywhere.
What are the basic requirements for using New York State Wallet?
New York State Wallet is compatible with smartphones running iOS 13.0+ or Android 7.0+.
Is New York State Wallet accessible to people who have hearing or vision impairments?
Yes. The application has undergone accessibility testing to ensure it is easy to use for those who have hearing or vision impairments.
Is New York State Wallet available in multiple languages?
Yes. New York State Wallet is available in more than 10 languages including English, Spanish, Chinese (traditional and simplified), Russian, Haitian Creole, Korean, Bengali, Arabic, Italian, Polish, and Yiddish.
To change your language preference* in the NYS Wallet app:
- Open your New York State Wallet app and enter your PIN.
- Click the gear “⚙” icon in the top left corner.
- Select the option for “Language”.
- Click your preferred language.
*For iOS users, please be sure your language preference is added to your device.
- In your device Settings, select General, select Language & Region, and finally, Add Language.
Security and Privacy
Do I have to create a PIN to use my New York State Wallet app?
Yes. Users also have the option to utilize FaceID/TouchID feature for iOS users and Facial Recognition/Fingerprints for Android users. These features ensure that the data in your NYS Wallet remains protected should your mobile device be lost, stolen, or misplaced.
How do I create a PIN?
- Download, or update to, the latest version of the New York State Wallet app.
- Open the app and you will be prompted to set an 8-digit PIN. Note: The PIN cannot have more than three repeating numbers (for example, 111) and cannot have more than three consecutive numbers (for example, 123).
- Set your PIN and follow the prompts.
Note that some users may encounter the screen returning to the “Set your PIN” page after already setting their PIN; this issue has been primarily experienced by Android users. If this occurs, please attempt the following troubleshooting options:
- Option 1:
- Ignore the text on the screen.
- Enter a new PIN that follows the requirements listed above.
- Re-enter your PIN when prompted.
- Option 2: If Option 1 does not correct the issue, complete the following steps:
- Tap on the top left arrow to go back to start the Set PIN process over.
- The screen will display “Set your PIN”.
- Enter a PIN that follows the requirements.
- Re-input your PIN when prompted.
Why am I being asked to create a PIN and/or use FaceID/TouchID for iPhone users or Facial Recognition/Fingerprints for Android users?
New York State's top priority is to ensure your personal data is safe and secure. Like other apps that use FaceID/TouchID/Facial Recognition/Fingerprints, these features provide users the option to further enhance the security of their data beyond the PIN and provide quick and easy access to New York State Wallet.
How do I set up FaceID/TouchID or Facial Recognition/Fingerprints?
FaceID/TouchID or Facial Recognition/Fingerprints are optional to set up and use in New York State Wallet.
FaceID/TouchID must be setup within your iOS device first to be utilized for the New York State Wallet app. Facial Recognition/Fingerprints must be setup within your Android first to be utilized for the New York State Wallet app. Once this is complete, you will be given the option to use these features within New York State Wallet after setting up your PIN.
For iOS users whose mobile devices do not support FaceID/TouchID or do not have this feature enabled, you will only be asked to set up a PIN. For Android users whose mobile devices do not support Facial Recognition/Fingerprints or do not have this feature enabled, you will only be asked to set up a PIN.
Am I required to use New York State Wallet to hold my State-Issued digital passes, licenses, and records?
No, you are not required to use New York State Wallet to house your State-issued digital passes, licenses, and records.
Is my personal information secure in my New York State Wallet?
Yes. Your personal information is kept private and secure and can only be shared by you. Your data is only used to retrieve State-issued digital passes, licenses, and records. Your personal data will not be used for sales or marketing purposes or shared with a third party.
Who sees my personal information?
You choose if, when, and how to present State-issued digital passes, licenses, and records from within your New York State Wallet and the data contained within them (including Excelsior Pass Plus and NY State Parks Empire Pass).
Does this application track my location?
No. New York State Wallet does not track your location.
Where can I read the New York State Wallet Data and Privacy Policy?
The full New York State Wallet Data and Privacy Policy can be accessed directly within New York State Wallet’s settings screen. You can also access the detailed policies below:
Technical Support
How do I create a PIN?
- Download, or update to, the latest version of the New York State Wallet app.
- Open the app.
- You will be prompted to set an 8-digit PIN.
- Your PIN cannot have more than three repeating numbers (for example, 111) and cannot have more than three consecutive numbers (for example, 123).
I forgot my PIN what do I do?
To reset your PIN:
- Open your New York State Wallet app.
- On the screen that asks for your PIN, select “Forgot your PIN”.
- Follow the instructions in the app.
- Note: To protect your data, resetting your PIN will result in removal of your passes from your New York State Wallet app. Tap “Get My Pass” or “Add My Pass” to securely add your State-issued digital passes, licenses, and records back into your New York State Wallet.
To remove a pass from your New York State Wallet App:
- Open your New York State Wallet app.
- Swipe left on the pass and a trash can icon to the right will appear.
- Tap the trash can icon on the right.
New York State Wallet Support
If you have questions regarding your New York State Wallet app, including how to add digital passes to your New York State Wallet app, please reach out to New York State Wallet Support at 844-NYS-WALT (1-844-697-9258) from 8 a.m. – 4:00 p.m. EST Monday – Friday.
Feedback Form
If you have feedback about New York State Wallet, please share it via our feedback form.